Do You Ever Have To Manage Emotions At Work? |
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Whether they’re your emotions or those of others, this course can help.
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Who Should Take This Course? |
Imagine a company where the teams are able to stay productive in situations where they would previously have become angry, frustrated or destructive.
By learning how to manage your state of mind so that you remain constructive, rather than becoming trapped in a negative spiral, you can dramatically improve working relationships and team performance.
The primary aim of this course is to equip people with the skills they need to manage, rather than control, both their own emotions and those of their teams.
Fact: Being humans, we experience emotions.
Emotions affect our ability to think, communicate and act effectively. Some are useful and productive, others can be negative and destructive.
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How Does It Work? |
In the working environment, our culture encourages us to suppress “inappropriate” emotions and we want to be seen as being “stable”. So we control our emotions. We shut them up inside and think we have “got away with it”. But eventually, like a capped volcano, one day those controlled emotions will blow – usually in the wrong place, at the wrong time, with a person who did little wrong. This may be at work or at home and the consequences can be severe. If they don’t “blow”, they can lead to stress related illness.
Managing emotions is about accepting that we will experience emotions and, should we experience any that are inappropriate for the workplace, learning how to “release them gently later” or to convert them into something more useful. For example, anger is often caused by one of our values being violated. Rather than venting fury, we can turn this into motivation for action, using the tools of state management.
Another thing state management can enable us to do is to get into the most useful frame of mind for any given task – instantly. So if someone needs to be creative, they can get into a free-thinking state of mind. If someone needs to be strategic, they can get into a clear-thinking state.
As you can imagine, state management can have a huge impact on a person’s performance and their ability to work with their team.
Key elements of this course include:
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| State Identification |
Learning how to identify productive and destructive states in yourself and others.
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| Anchoring |
Learn how to consciously anchor useful states, so you can access them whenever you need to. Also learn how to avoid accidentally anchoring negative states, both for yourself and others.
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| Management |
Learn how to turn a negative or “stuck” state into a productive state, quickly and easily, motivating both yourself and others.
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The Benefits |
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Keep your cool, when all those around you are losing theirs.
Handle customers in the way that's most resourceful for the situation - without getting wound up.
Learn how to spot your stress triggers and how to stop things escalating.
Discover practical techniques for leaving work at work and leaving home at home.
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