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Interpersonal Skills |
Excellent interpersonal skills depend
on 3 main factors:
- Great communication skills
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- The flexibility to work with anyone –
even if they are perceived as “difficult”.
- Knowing what your outcome (goal) is for a
given interaction.
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Who Should Take This Course? |
Ever had the feeling that you and
someone else were speaking different languages?
Have you ever found that, no matter how you rephrased
what you were saying, they still couldn’t
understand you? (This is the usual approach taught
on communication skills courses).
Chances
are that you were speaking different languages –
literally.
Most of us have experienced working with people
we find difficult. There are people who metaphorically
“drive us mad”. We get that sinking
feeling as they walk towards our desk.
This has a negative impact on the individuals involved
and the performance of the team. And yet it’s
easily avoidable.
Our usual response is that it’s “the
other person’s fault for being so unreasonable”.
And yet, we can fix the problem, without the other
person having to change.
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How Does It Work? |
This course will show you how people
process information differently; both through their
senses and through the filters they are running
in their minds, it will give you the opportunity
to develop more flexibility in your communication
skills.
By changing our thoughts, feelings (attitude and
emotions) and behaviours, we break the cycle and
communication automatically improves.
You will focus mainly on the verbal (rather than
written) aspects of communication, and includes
particular emphasis on the non-verbal signals we
give out at a subconscious level. The topics covered
include:
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- Building rapport through the body language,
words and tonality that you use
- Realising that people literally speak different
languages – learning how to translate
- Learning how to really do “active listening”
- Understand why some people are harder to work
with than others. Find out what causes the difficulties
and which factors make the situation worse
- How do we typically behave? What impact does
that have? Why simple differences in the way
people think can escalate to damage relationships.
- Why we should take responsibility for our
reactions: we are in control of our minds and
our behaviour. The other person isn’t.
- How we can change our own attitude and behaviour,
to improve the relationship and resolve the
difficulty
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The Benefits |
Understand why the traditional approach
of “paraphrasing back in your own words what
someone has said to you” doesn’t work.
Develop effective communication, listening and questioning
skills.
Reduce misunderstandings and improve working relationships.
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