I was really impressed by the way you handled that difficult customer. But next time you should probably smile more.
I was really impressed by the way you handled that difficult customer and if it happens again, you might find smiling more helps them calm down.
I think we did really well in the match on Saturday, but we can't afford to lose any more this season.
I think we did really well in the match on Saturday. We can't afford to lose any more this season.
Notice how removing "but" changes the feel of the communication.
Given that the meaning of your communication is what the other person understands, if they think "but" undermines what you've just said, then that's how they'll take it. |